SHIPPING WITHIN AUSTRALIA

We use Australia Post satchels for most of our orders.

Express Post (approx. 1-5 days) from $13.00

Regular Post (approx. 3-15 days) from $9.50

PLEASE NOTE: Due to COVID19 there may be extended delivery time frames. Please refer to the Australia Post website for more information.

https://auspost.com.au/about-us/news-media/important-updates

Orders placed before 1pm AEST business days are normally shipped the same day.

I cannot be held responsible for Australia Post delivery delays.

 

INTERNATIONAL SHIPPING

We are happy to ship internationally.  Price will depend on your location. 

Please contact us prior to ordering for a quote.

 

LOCAL PICK UP

Local pick up is available by appointment only during business hours.

Monday to Friday 9am to 5pm excluding public holidays.

Pick up location is in Calwell ACT.

 

RETURNS / EXCHANGES / REFUNDS

I am more than happy to return/exchange an item if the incorrect size has been chosen or there is a major fault with the item, however all item return costs will be the responsibility of the customer. 

Items may only be returned/exchanged under the following conditions.

• The customer notifies me within 14 days of the item/s being received.
• The item/s are returned within 30 days of the purchase date.  Proof of shipping is required.
• The item/s are in their original condition.  Not worn/washed or damaged and with the original tags attached.
• A copy of your receipt is provided.
• An Australia Post satchel is enclosed with the returned item/s (if replacement is required) and return address details are clearly written on it.
• scrunchies cannot be returned or exchanged due to hygiene reasons.

Refunds will be processed within 2 business days of receipt of returned item/s via your original payment method.

Shipping fees are not refundable.

 

 

CUSTOM MADE ORDERS

Custom made items are not able to be returned / exchanged and costs are not refundable.

 

Please note that I am human and can make mistakes.  If you have any queries or concerns with your order, please do not hesitate to contact me so that we can sort them out.

 

GIFT VOUCHERS

Gift Vouchers are Valid for 12 months from date of purchase.

 

GIFT CODES

Gift codes exclude already reduced items and shipping costs.

Instagram/Facebook gift codes are available for website only orders.

 

Photos/Colours

Photos are for display purposes only.  Colours will vary depending on your monitor.  Pattern placement and logo colour may also vary.

 

CARE INSTRUCTIONS

• Use only a Mild liquid detergent.
• Hand wash in cold water or, turn garment inside out, place in laundry bag and machine wash in cold water using a gentle cycle with lots of water.
• Remove immediately from machine once cycle has finished or colours may run.
• Line dry in the shade (inside out) or tumble dry on low heat (inside a laundry bag)
• Do not bleach, soak or scrub.
• Repeated wear and washing may cause fabric/foil to fade. 
• Aerosol products such as deodorants may also damage the fabric

• Colour transfer/color bleed may occur when a white or light colour fabric is combined with a darker colour fabric.  This is more common under the arm area where perspiration and friction occur.  We are unable to guarantee our fabrics wont bleed and will not take responsibility if this occurs.

• Avoid abrasive surfaces such as grip buckles and velcro.  Damage caused by abrasion will not be the responsibility of Dig Sportswear.

• Sublimated fabrics are more likely to pill given the process required to print these fabrics.  Unfortunately, this is unavoidable, and Dig Sportswear will not exchange or refund these items.